If it's not working,
get your money back.
No return needed. No hoops to jump through - just a form. We're confident enough in MOVE, DIGEST and SLEEP to back them with a full refund. Give it 60 days as directed; if you're not seeing the results you were after, we'll refund you in full.
This guarantee covers results. If taste or texture isn't your thing, that's not something we can refund - but we'd love to help you find a product that works better for you.
How the 60 days work
Use it daily for at least 60 days, and get your request in within 90 days of your order shipping.
The clock starts when we send your product - not when you start taking it.
Take MOVE, DIGEST or SLEEP every day as directed on the label for at least 60 days.
Not seeing results? Submit the form below any time up to 90 days after shipping.
What you need to qualify
MOVE, DIGEST or SLEEP, taken daily as directed on the label, for a minimum of 60 days.
You're unsatisfied with your results — not the taste or texture of the product.
The guarantee is for consumers under the Consumer Guarantees Act 1993 (NZ) - not bulk or wholesale orders.
How to claim your refund
Two minutes — your order number, the product, and what you experienced.
A real person from our Christchurch support team, not a bot.
Once approved, we refund you in full. No need to return anything — keep the bottle.
Refunds typically appear within 5 business days, depending on your bank.
That's not subject to the 60-day rule - it's just us fixing a mistake. Contact us as soon as you notice and we'll sort it out straight away.
Before you ask
Do I need to return the product to get my refund?
No. Once your refund is approved you keep the product — nothing to post back. We refund your original payment method in full.
Which products does the guarantee cover?
MOVE, DIGEST and SLEEP. Use the product daily as directed on the label for at least 60 days, and submit your request within 90 days of your order being shipped.
When does the 90-day window start?
The day your order ships - not the day you start taking the product. That leaves a 30-day buffer after your 60 days of daily use.
How will I be refunded, and how long does it take?
Our support team responds within 5 business days. Approved refunds go back to your original payment method in full and typically appear on your statement within 5 business days, depending on your bank.
I don't like the taste or texture — can I get a refund?
The guarantee covers results, not taste, texture or sensory preferences. But get in touch — we'd love to help you find a product that suits you better.
What if my item arrives damaged, faulty or wrong?
That isn't subject to the 60-day rule — contact us as soon as you notice and we'll sort it out straight away.
Start your refund
Tell us what happened and we'll take it from there. Approved refunds go back to your original payment method — nothing to return.
The fine print. This guarantee covers dissatisfaction with results only and does not extend to taste, texture, or sensory preferences. It is available to consumers as defined under the Consumer Guarantees Act 1993 (New Zealand). We reserve the right to decline a refund if these conditions haven't been met, or if we reasonably believe a request is part of an organised attempt to abuse our refund policy. Nothing in this guarantee limits your rights under the Consumer Guarantees Act.