Frequently Asked Questions
Move Active Joint Support Tonic
What is Move?
Move is cold-pressed hemp seed oil enriched with our FlexEase™ terpene blend. It's formulated to support joint comfort, mobility and everyday recovery.
Who is Move for?
Move is for people whose joints feel tight, stiff or slower than they used to, and who want simple, natural daily support. It's designed to support joint comfort and mobility, whether you're training, working or just keeping up with life.
We can't tell you whether Move will help with a specific medical condition. Everyone's body is different. If you're managing a diagnosed condition or taking regular medication, have a chat with your GP or pharmacist first. You can read what other customers say on our Reviews page, and every bottle is backed by our 60-day Money Back Guarantee.
What's in Move?
Move is cold-pressed hemp seed oil with our FlexEase™ terpene complex (100mg per 10ml serve): beta-caryophyllene (a natural isolate from clove leaf), d-limonene (a natural isolate from sweet orange) and hemp seed extract. Summer Berry and Apple Crumble also contain a natural, sugar-free flavour blend.
Each 10ml serve provides about 1,730mg of omega-3, 5,840mg of omega-6 and 1,150mg of omega-9. Full nutrition information is on the Move product page.
What is FlexEase™ and what terpenes are in it?
FlexEase™ is our specially developed terpene blend. It includes beta-caryophyllene (supports the body's natural stress-response pathways) and limonene (supports healthy circulation), both working alongside the hemp seed oil for better joint mobility.
What's the recommended daily intake of Move?
Take two teaspoons (10ml) per day. You can take it straight or mix it into food or drink. It's rich in omegas and other nutrients.
What does Move taste like?
Move has a smooth, nutty, slightly earthy flavour, a bit like a nutty olive oil. It comes in three flavours: Natural, Summer Berry and Apple Crumble. Summer Berry and Apple Crumble use natural, sugar-free flavours.
I don't love the taste. Any tips?
You're not alone, and there are plenty of easy ways to take it:
- Stir it into a smoothie, yoghurt or porridge.
- Drizzle it over salad, avocado on toast or roast veges once they're cooked. Hemp seed oil is best not heated.
- Take it straight and follow it with a sip of juice.
- Try a different flavour. Summer Berry is our most popular.
How long until I can expect to see results?
While some people notice a difference within a few days, most people see real benefits after a few weeks of use. We recommend giving Move a full two months (60 days) to experience the full benefits. Natural products like ours often take time to build up in the system and start making a real difference.
I've been taking Move for a few weeks and haven't noticed a difference. Is that normal?
Yes, completely normal. Give it the full 60 days. A few things help:
- Take two teaspoons (10ml) every day. Consistency matters more than timing.
- Use the Move Measuring Spoon so you get the full dose each time.
- Pair it with regular movement and a healthy diet if you can.
If you've taken Move daily for 60 days and you're not happy with your results, our Money Back Guarantee has you covered.
My new bottle looks or tastes a little different from my last one. Is that OK?
Move is made from a natural crop, so its colour and flavour can vary slightly from harvest to harvest. A small difference is normal. If something doesn't seem quite right, or you'd just like us to check, email us with your order number, the batch code on the bottle and a photo, and we'll take a look.
Do you make Move in capsules, gummies or a travel size?
Not right now. Move is an oil so you get a full 10ml serve each day, which would take a lot of capsules. We hear you, though, and we're looking at more formats.
Can I buy the measuring spoon or pourer separately?
Yes. The Move Measuring Spoon and Move Easy Oil Pourer are available on their own, or together in the Move Measuring Bundle.
Digest Gut Health Protein Powder
What's the difference between Digest Natural, Digest Vanilla and Digest Chai?
All three are our gut-health protein powder, made with hemp protein, a kiwifruit enzyme blend and L-glutamine. Digest Natural is the original, unflavoured blend. Digest Vanilla adds a natural vanilla flavour for a smoother, sweeter taste. Digest Chai adds turmeric and Ayurvedic ingredients for extra gut support.
What’s the recommended intake for Digest?
Our recommended dose is two tablespoons, two or three times per week. Some people prefer a smaller daily amount. Start slow, listen to your body and see what suits you best.
Does Digest contain prebiotics?
Yes! Digest contains prebiotics and high-fibre hemp protein, which makes it excellent for supporting gut health and digestion.
What does Digest Chai taste like?
It has a gentle spiced chai flavour with warming notes of turmeric, cinnamon, cardamom and ginger. Noticeable, but not overpowering.
How long until I can expect to see results?
While some people notice a difference within a few days, most people see real benefits after a few weeks of use. We recommend giving Digest a full two months (60 days) to experience the full benefits, and it's covered by our Money Back Guarantee.
Sleep Bio-Active Relax Drops
What is Sleep and how does it work?
Our Sleep formula is a natural blend designed to help support deeper, more restorative rest. It contains hemp seed oil along with carefully selected terpenes that help the body relax, regulate sleep cycles and ease the mind before bed.
How do I take it?
Take 1ml about 30 minutes before bed, directly under the tongue. You can adjust your dose to what feels best for you. Some people find 0.5ml is enough, while others prefer a slightly higher amount.
How long does it take to work?
Most people notice the effects within the first few nights, especially around relaxation and sleep quality. Like all natural products, everyone responds differently, and it can take up to 60 days of consistent use to feel the full benefits. Sleep is covered by our Money Back Guarantee.
Will I feel groggy in the morning?
No. Sleep is formulated to help you fall asleep naturally and wake up refreshed. Because it doesn't contain sedatives or melatonin, it won't leave you feeling drowsy or "hungover" in the morning.
Is it safe to take every night?
Yes! Sleep is gentle and non-habit-forming. Many people take it nightly as part of their bedtime routine.
Can I use Sleep alongside other medications or supplements?
Sleep is made with natural, food-grade ingredients, but if you're taking prescription medications (especially for sleep, mood or blood pressure), check with your healthcare provider before starting.
Hemp, THC and drug tests
Will Move show up on a workplace or roadside drug test?
No. Move is made only from hemp seed, not the flower or leaf of the plant. Hemp seed foods sold in New Zealand and Australia must meet strict legal limits on THC, and ours do. Move is workplace and roadside safe.
Does Move contain THC?
Hemp seed naturally contains no more than trace amounts of THC. Our oil sits within the legal limits for hemp seed food in New Zealand and Australia.
Does Move contain CBD?
No. CBD comes from the flowers and leaves of the hemp plant, and Move is made from the seed.
Will Move make me feel high?
No. Move won't make you feel high or affect your ability to drive or work.
Is hemp the same as the plants that make people high?
No. Hemp is grown for its seed and fibre and contains only very low levels of THC, the compound that causes a high. We only use hemp seed, which is legal as a food in New Zealand and Australia.
What parts of the hemp plant are used, and are they legal?
In Australia and New Zealand, only hemp seed is legal for human consumption. Fortunately, hemp seed is packed with nutrients, which makes it an excellent base for our supplements.
Health & Safety
Can I take your products with my medication?
There are no known contraindications with Move, and it's generally well tolerated. Our products are made with natural, food-grade ingredients. But every person's situation is different. If you take prescription medication, are pregnant or breastfeeding, or are managing a health condition, check with your GP or pharmacist before you start.
If you notice anything unusual after starting any of our products, stop taking it and talk to your doctor.
Can I feed hemp seed oil to my pets?
Our products are made for people, so we can't give advice on pets. Some customers do give plain hemp seed oil to their pets. If you're thinking about it, talk to your vet first about whether it suits your pet and how much to give for their size.
Prices, offers and discounts
How much does Move cost per day?
A daily serve of Move costs from about 85c, depending on flavour and bottle size. Bigger bottles work out cheaper per day.
Is it cheaper to subscribe?
Yes. Subscribers save 25% on every delivery, and you can skip, reschedule or cancel at any time.
Do you offer free shipping or free gifts?
Orders over $99 ship free, and orders over $149 get a free gift.
How do I use a discount code on your website?
At checkout (mobile or desktop), look for the "Discount Code" box and enter your code there before finalising your purchase. If you enter it in the notes or too late, the discount can't be applied. Discount codes can't be stacked or used with other discount offers.
I got a "$10 off" email. How do I use it?
Enter the code from the email in the Discount Code box at checkout, before you pay.
Do you offer a SuperGold discount?
Yes! If you're eligible through the SuperGold scheme, you'll be prompted to verify your card via the SuperGold website, and our discount will be applied automatically at checkout. You can also present your SuperGold card in store to receive the discount.
Subscriptions
How do I skip, reschedule or push back my next delivery?
Got more bottles than you need right now? No problem — you don't need to cancel. Log in to your account and choose Manage Subscription. From there you can skip your next delivery or move it to a later date. Your subscription carries on from the new date, and you won't be charged until then.
How do I change my flavour, frequency or quantity?
You can do all of this yourself in Manage Subscription. Swap between flavours, change your supply size, or change how often it arrives. Changes apply from your next delivery.
When will I be charged, and how do I see my next renewal date?
Your next charge date is shown in Manage Subscription. We'll also email you a reminder seven days before each renewal, so you have time to skip or make changes.
How do I cancel my subscription?
Log in to your account, open Manage Subscription and select Cancel. If you're cancelling because you've got too much stock, you can skip or reschedule instead and keep your subscription price and order count.
I didn't mean to subscribe. What happened?
At checkout, Move can be bought as a one-off order or as a subscription. If you picked subscribe by mistake, you can cancel in Manage Subscription and you won't be charged again. If you've already been charged for a renewal you didn't want, email us at info@thebrothersgreen.co (NZ) or gidday@thebrothersgreen.co (AU) with your order number and we'll sort it out.
My subscription payment failed. What now?
This usually means a card has expired or been replaced. Update your payment details in Manage Subscription and we'll retry the payment. Your delivery will go out once the payment goes through.
Money Back Guarantee
How does the Money Back Guarantee work?
We back Move, Digest and Sleep with a full refund if they don't work for you.
- Take your product daily, as directed on the label, for at least 60 days.
- If you're not seeing the results you wanted, fill in the form on our Money Back Guarantee page within 90 days of your order shipping.
- No return needed. Approved refunds go back to your original payment method.
What isn't covered by the guarantee?
The guarantee covers results, not taste or texture. Refunds are limited to one 60-day supply per customer, and bulk or wholesale orders aren't included. If you have a reaction to any of our products, stop using it, talk to a healthcare professional and contact us directly, as we handle that separately. Full terms are on the guarantee page.
Orders, shipping and delivery
When will my order be dispatched?
We aim to dispatch all orders within 1–3 business days. You'll receive a tracking email once your parcel has left our warehouse.
What does shipping cost, and how long does delivery take?
- New Zealand: express shipping nationwide, flat rate $8–$15 depending on where you are. Delivery usually takes 1–3 business days after dispatch, plus 1–4 days for rural addresses.
- Australia: express shipping Australia-wide, flat rate $9.99–$15. Delivery usually takes 2–6 business days, or up to 10 days for remote areas.
You'll see the exact rate at checkout once you enter your address. Orders over $99 ship free. Full details are in our Shipping Policy.
Do you ship outside New Zealand and Australia?
Yes. Shipping to other countries is calculated at checkout based on destination and weight. For a personalised quote, email info@thebrothersgreen.co with your address and the products you'd like. Local customs duties or import taxes are the buyer's responsibility.
Can I change or cancel my order after I've placed it?
Email us as soon as possible with your order number and what you'd like to change. If your order hasn't been packed yet, we can usually update the address, change items or cancel it. Once it's been dispatched, we can't change it. If you have an account, you can update your saved address yourself for future orders.
My order arrived damaged, or something is missing. What do I do?
Sorry about that, we'll put it right. Email us and include your order number, what's damaged or missing, and a photo of the item and packaging. With those details we can sort it in one go. Full details are in our Returns Policy.
Where to buy, sourcing and ingredients
Where can I buy your products in store?
If you’re in Sydney, you’re welcome to visit our store at 15 May Street, St Peters, 2044.
Where is your hemp grown and how is it processed?
Our hemp is grown in Canterbury, NZ and around Australia, an environment perfectly suited for it. We work with local farmers, and our hemp is certified spray-free and processed under strict standards. All our products are made fresh in our Christchurch and Sydney factories.
Are your products gluten-free, dairy-free, vegetarian and vegan friendly?
Yes. All of our products are gluten-free, vegetarian, dairy-free and vegan* friendly. For full ingredient information, please see each product page.
*excluding Kōaka Skin Rescue Balm.
Is your packaging compostable or recyclable?
Yes! We do our best to keep our packaging kind to the planet.
- Move comes in recyclable glass bottles.
- Our other products come in compostable pouches.
- Our cardboard boxes, protective packaging and mailers are all fully recyclable.
- Even our sellotape is compost-friendly!
We're continually reviewing our packaging to keep it as sustainable and low-impact as possible.
Contact us
How can I contact you?
Email our friendly customer-service team at info@thebrothersgreen.co (NZ) or gidday@thebrothersgreen.co (AU), or call us on +64 27 294 6717 (NZ) or +61 404 979 796 (AU), weekdays 9am–4:30pm. Please include your order number if your question is about an order.
What are your customer-service hours?
We're here Monday to Friday, 9am to 4:30pm. We'll respond to emails outside these hours as soon as we can, but we're unable to respond on weekends or public holidays. Need something sorted over the weekend? You can skip, reschedule or change your subscription anytime in Manage Subscription, and most questions are answered on this page.