Frequently Asked Questions
Have questions? We have answers!
Your Order
How can I contact you?
How can I contact you?
You can reach our friendly customer service team at info@thebrothersgreen.co or 027 2946 717 during business hours.
When will my order be sent?
When will my order be sent?
All orders will be dispatched within 2-3 business days.
I've placed an order, how do I update my shipping address?
I've placed an order, how do I update my shipping address?
If your address updates automatically or if you need to correct a mistake, please log in to your account as soon as possible to update your details. If the order has already been placed, contact our customer service immediately to ensure the changes are applied.
What are your service hours?
What are your service hours?
We are open weekdays 9am - 4.30pm. This means that we are unlikely to respond to any customer queries on public holidays or weekends.
What does shipping cost?
What does shipping cost?
We offer NZ Post Express shipping - enter your address at checkout to see personalised shipping rates.
How do I use a discount code on your website?
How do I use a discount code on your website?
On both mobile and desktop, you can apply a discount code at checkout. There will be a box labelled "Discount Code" where you can enter your code before completing your purchase. Please ensure not to enter the code in the notes section as it cannot be applied retrospectively.
Do you offer a SuperGold discount?
Do you offer a SuperGold discount?
We do! You can access our SuperGold deal via the SuperGold website - you will be prompted to verify your gold card details before clicking through to our website, where the discount will be automatically applied to your order.
Products - Move
What is Move Active Joint Support Tonic?
What is Move Active Joint Support Tonic?
Move is cold pressed New Zealand hemp seed oil with our FlexEase terpene blend, formulated to support joint comfort and mobility.
What is the recommended daily intake?
What is the recommended daily intake?
Our recommended daily intake of Move Active Joint Support with FlexEase™ is two teaspoons (10ml) per day. Hemp seed oil can either be mixed with food or taken on its own. This gives you your daily dosage of omega-3, as well as many other healthy micro-nutrients. Our other products can be taken as you wish. You cannot consume too much hemp!
What does Move taste like?
What does Move taste like?
Move is designed with a focus on natural ingredients, leading to a refreshing, earthy taste.
Move Active Joint Support Tonic is available in three flavours: Natural Hemp, Summer Berry or Apple Crumble.
How long does Move take to begin working?
How long does Move take to begin working?
Generally, it begins to work within a few days of consumption, but results may vary and we recommend taking it for 60 days to see effect. For detailed instructions and timings, refer to the product label or contact us for more information.
What is FlexEase™?
What is FlexEase™?
FlexEase™ is our terpene blend, developed to enhance the benefits of hemp seed extract to support joint comfort, mobility and everyday recovery.
What are the terpenes in FlexEase™?
What are the terpenes in FlexEase™?
FlexEase™ contains Beta-Caryophyllene (BCP) to support the body's natural stress response pathways to support joint comfort and mobility and Limonene to promote healthy circulation, which aids in recovery and ease of movement.
What’s in the natural Summer Berry and Apple Crumble flavour in Move Joint Support Tonic?
What’s in the natural Summer Berry and Apple Crumble flavour in Move Joint Support Tonic?
Our Natural Summer Berry and Apple Crumble flavours are a carefully crafted, all-natural blend designed to deliver a vibrant, fruity taste - without added sugars, artificial ingredients, or synthetic sweeteners.Here’s what you need to know:
All natural: The flavour is made entirely from naturally derived compounds and plant-based extracts.
Sugar free: No added sugar or sweeteners. Any sweetness comes naturally from the flavour ingredients themselves.
Vegan friendly: While there’s no official legal definition for "vegan flavour," this flavour contains no animal-derived ingredients.
Gluten free and non-GMO: All ingredients used are gluten free and come from non-GMO sources.
Made from actual fruit? Not directly. The berry flavour is created by identifying key flavour compounds found in berries and replicating them using natural ingredients from other plant sources. This method is common in natural flavour development and is both sustainable and resource-efficient.
Will Move show up on my work drug test?
Will Move show up on my work drug test?
Hemp food products must comply with strict worldwide standards for THC content. This means that Move is well within legal limits and will not show up on a workplace drug test.
I take CBD oil. How is Move different?
I take CBD oil. How is Move different?
MOVE is specifically formulated with a blend of natural ingredients aimed at supporting mobility and wellness, which differs from the properties of CBD oil. For more information on how MOVE complements a wellness routine differently from CBD, feel free to read our blogs:
https://thebrothersgreen.co/blogs/learn-more
Products - Digest
What is the difference between Digest and Digest+?
What is the difference between Digest and Digest+?
Digest Gut Health Protein Powder contains prebiotic hemp protein and kiwifruit enzyme to support gut health.
Digest+ Advanced Gut Health Protein Powder is the same base formula with the addition of anti-inflammatory turmeric, as well as a blend of beneficial Ayurvedic ingredients to further support gut health.
What is the recommended daily intake?
What is the recommended daily intake?
We have found that you only need to take Digest 2 - 3 times per week, however some people prefer to take a smaller amount and have this daily. Listen to your body and do what works best for you.
Does Digest contain prebiotics?
Does Digest contain prebiotics?
Yes! Both Digest - Gut Health Protein Powder and Digest+ Advanced Gut Health Protein Powder contain high fibre and prebiotics, making them excellent choices for supporting gut health.
What does Digest+ Chai taste like?
What does Digest+ Chai taste like?
Digest+ Chai has a mild to moderate chai flavour, with warming spices like turmeric, cinnamon, cardamom, and ginger. It’s not overpowering, but the chai taste is definitely noticeable.
Subscriptions & Rewards
Subscriptions - What are they and how do they work?
Subscriptions - What are they and how do they work?
Subscriptions allow you to receive your next order automatically in 30, 60, or 100 days from the initial purchase, depending on the delivery time you selected. All products purchased on subscription will be discounted to 15% off.
How do I manage or cancel my subscription?
How do I manage or cancel my subscription?
If you've accidentally subscribed or need to manage your subscription (such as skipping, rescheduling, cancelling, or swapping products), you can easily do so through our ReCharge dashboard link here:https://thebrothersgreen.co/tools/recurring/get-subscription-access
Simply log in to your account, navigate to the 'Subscriptions' section, and you'll find options to adjust your subscription to your needs. If you require assistance, please contact our support team.
How do I redeem and use my rewards?
How do I redeem and use my rewards?
To redeem and use your rewards, log into your account and navigate to the 'Rewards' section where you can see your points and available rewards. Follow the instructions to redeem your points for discounts or special offers.
How do I earn rewards points?
How do I earn rewards points?
Hit our Orange 'Rewards Points' bubble to see how you can earn as you spend.
Can you use Reward Points on Subscription Orders?
Can you use Reward Points on Subscription Orders?
Unfortunately, rewards points cannot be applied to subscription orders. Points can only be redeemed on one-time purchases.
Stockists
Where can I buy your products locally?
Where can I buy your products locally?
If you're in Christchurch, come and visit us at The Brothers Green Store:
20D Helanca Avenue, Wainoni, Christchurch.
Our nation wide stockist list can be found here
Product
What parts of the hemp plant can we consume?
What parts of the hemp plant can we consume?
Under government regulations in New Zealand, the hemp seed is the only part of the plant that is legal for human consumption. Fortunately, the hemp seed is full of nutrients making it perfect for use in our functional health supplements!
Where is your hemp grown?
Where is your hemp grown?
All of our hemp is grown right here in Canterbury, New Zealand where the climate and soil types are ideal. The addition of a new rotational crop such as hemp provides local family farmers with a welcome source of income and soil revitalisation.
Are your hemp products organic?
Are your hemp products organic?
All of our products are certified spray-free New Zealand-grown and processed.
Is all your packaging compostable?
Is all your packaging compostable?
Our packaging is a mix of recyclable and compostable. The hemp seed oil comes in 300ml and 1000ml glass recyclable bottles. All other products come in home compostable pouches. Even the sellotape we use on our boxes is compostable!
Are your products organic, gluten-free, vegetarian, dairy-free, and vegan?
Are your products organic, gluten-free, vegetarian, dairy-free, and vegan?
Our products are crafted with high-quality ingredients, with many options that are organic, gluten-free, vegetarian, dairy-free, and vegan. For specific product certifications, please refer to the product details on our website.
Health
What is the recommended daily intake?
What is the recommended daily intake?
Our recommended daily intake of Nutritional Hemp Seed Oil is two teaspoons (10ml) per day. Hemp seed oil can either be mixed with food or taken on its own. This gives you your daily dosage of omega-3, as well as many other healthy micro-nutrients. Our other products can be taken as you wish. You cannot consume too much hemp!
Can I consume hemp seed oil with my prescription medication?
Can I consume hemp seed oil with my prescription medication?
Many of our customers are on a number of prescription medications and are taking our supplements without any issues. However, we always suggest that you seek advice from a healthcare professional before mixing our products with any pre-existing medication you might be taking.
What does hemp taste like?
What does hemp taste like?
Hemp seeds and hemp seed oil have a nutty, buttery taste and texture described as a cross between a walnut and an almond. Perfect sprinkled on porridge, granola, salads… literally any meal for a convenient hit of nutrients.
Can I feed hemp to my pets?
Can I feed hemp to my pets?
While our products are designed for human consumption, we do know of some customers who have given hemp seed oil to their furry friends with great results. We would recommend 100% hemp seed oil rather than Move Active Joint Support with FlexEase, and adjusting dosage to suit the size of the pet. If you are interested in 100% hemp seed oil please email info@thebrothersgreen.co and our friendly customer service team can help you with an order.
Will hemp show up on my work drug test?
Will hemp show up on my work drug test?
Hemp food products must comply with strict worldwide standards for THC content. This means that Move is well within legal limits and will not show up on a workplace drug test.
Can your products help with specific conditions like arthritis, pain, diverticulitis, or menopause?
Can your products help with specific conditions like arthritis, pain, diverticulitis, or menopause?
While our products are crafted to support general wellness, we recommend consulting with a healthcare professional to determine if they are suitable for your specific condition, including arthritis, pain, diverticulitis, or menopause.
Is it safe to take your products with my medications or supplements, such as blood thinners, metformin, or glucosamine?
Is it safe to take your products with my medications or supplements, such as blood thinners, metformin, or glucosamine?
It's important to consult with a healthcare provider before combining our products with other medications or supplements to ensure safety and avoid potential interactions.
Can't find what your looking for? Email us - info@thebrothersgreen.co